Shipping policy
Where we ship
We ship worldwide. If your country appears at checkout, we deliver there.
Free shipping
Shipping is free on every order. No minimum, no hidden fees at checkout.
How long it takes
- Processing: 1 to 3 business days to prepare and ship your order.
- Delivery to the United States: 8 to 15 business days after it ships.
- Other countries: delivery can take longer, depending on your local carrier and customs.
These are estimates, not guarantees. Holidays, weather and customs checks can add a few days.
If we can't ship your order within 3 business days, we email you and you can choose to wait or get a full refund.
Tracking
You get an email with a tracking number as soon as your order ships. Tracking can take 2 to 5 business days to show movement.
Customs, duties and taxes
Orders delivered outside the United States may be charged import duties or taxes by the destination country. These charges are set by your local authorities and are paid by the recipient.
Wrong address?
Check your address before you pay. If you spot a mistake, email us right away: we can change it only before the order ships.
Late, lost or marked delivered
- Marked as delivered but nothing arrived? Check with neighbors and your local post office, then email us.
- Not arrived 30 business days after shipping? Email us and we send a replacement or refund you in full, your choice.
Arrived damaged?
Email us a photo and we replace it for free or refund you. See our Refund policy.
Contact
shinzo.mystore@gmail.com. We answer within 1 to 2 business days.