Refund policy
90-day money-back guarantee
Try your SHINZO Light Frame at home. If you're not happy with it, you have 90 days from the day it arrives to ask for your money back.
Arrived damaged, faulty or wrong?
Email us at shinzo.mystore@gmail.com with your order number and a photo or short video of the problem. You choose: a free replacement or a full refund. You don't need to send anything back.
Changed your mind?
- Email us within 90 days of delivery with your order number.
- We reply with the return address and instructions.
- Send the frame back complete (remote and cable included) and undamaged.
- You pay the return postage. Please use a tracked service.
- Once it arrives, we refund the price of the frame.
The original shipping fee is not refunded for change-of-mind returns.
When will I get my refund?
We send refunds to your original payment method within 5 business days after we approve them. Your bank or PayPal may need a few more days to show it.
Want a different design?
Email us before your order ships and we switch it for free. After it ships, the change-of-mind steps above apply.
Cancel an order
Email us as soon as you can. If the order hasn't shipped, we cancel it and refund you in full. If it has already shipped, it can't be stopped, but the 90-day guarantee still covers you.
Never received it?
If your order doesn't arrive, we send a replacement or refund you in full. See our Shipping policy.
Contact
shinzo.mystore@gmail.com. We answer within 1 to 2 business days.
This policy does not limit any rights you have under the consumer laws of your country.